Welcome to the first installment of Jeanette's Journeys! Jeanette is the National Marketing Manager for United Medical Instruments, Inc. and not only gives stellar product training to the sales reps, but also travels to customer sites addressing questions, providing SonoSite, Toshiba, and Siemens ultrasound system training, as well as ensuring customers are completely happy with their ultrasound purchase. When not involved at a customer site or developing marketing programs, you can find her at a tradeshow. She is a major contributor to the success of UMI, and hopefully you enjoy reading our blogs based on Jeanette's Journeys!
East Coast Sales Director, Jerry Michel, consulted with Virginia Vascular Surgical Center to determine which SonoSite portable ultrasound system would meet the needs of this friendly yet busy Davita Dialysis Center. Post sale customer support was requested to address the customer concerns of:
Gregg L. Londrey, MD, a board certified vascular and general surgeon, and site Medical Director, his wife Joy, an RN, and colleague Dave all manage the vascular surgical center. The Center "offers the latest state-of-the-art equipment and non-invasive procedures to evaluate arterial, cerebral, and venous diseases." To learn more about their facility visit Vasurgical.com
Prior to Jeanette's arrival, the customer realized she needed to exchange the transducer they originally purchased for a different one and after working with Jerry and receiving the probe in 24 hours, Joy confidently said "Your company has the best customer service I have ever received....It was great to speak to a person and get immediate results." With the right equipment in hand, Jeanette's training began. Jeanette brings over 20 years of sonography experience and is a RDMS, RVT, and RPhS so putting together a customized shortcut for Joy's clinical team Amy, Dave, and Scott was second nature and very helpful for the end users. To get your copy of the Dialysis Access Fistula Exam Tips click here. Knowing there was a need to increase patient throughput she also created vascular access quick cards for the SonoSite Micromaxx and M-Turbo. Having been trained on flow volume exams, provided with shortcuts, and given knobology training for the staff, the team at Virginia Vascular Surgical Center is happy, and ready to treat patients. Another successful customer install, this time in Virginia. Stay tuned for the next stop in Jeanette's Journeys!